Full service available Online

KIWI@HOME Covid 19 policy

We are operating as normal, but will be only working from home and online right through the Government lockdown. As always our clients and your cases are at the front of our minds and safety for everyone's health is out concern.

KIWI@HOME has been working online as much as possible for many years now. Our systems and structures have been optimised for online work so we have adapted to working through the Covid-19 lockdown with no issues experienced. While our city office is temporarily closed to clients and we are not working from there, all files and data can still be accessed from our home office and work continues as normal.

INZ as well have spent considerable efforts in recent years improving the online functionality of their systems and as such many visa applications and requests can be completed online.  Supporting documents and evidence required for your immigration matter can be sent, processed and uplaoded all without having to receive physical documents.

Client meetings can be held online using video communications such as Skype or Zoom when necessary. This all adds up to beign able to send and receive information without compromising the Government lockdown and health and safety of our staff and our clients.

How we manage the risk

  • Our city office is closed to clients and we are working out of our home office
  • We maintain high standards of hygiene for ourselves at all times
  • Our systems are optimized for online work, and INZ's systenms as well can handle a large percentage of work done online
  • Clients can contact us, send and sign documents, chat and do anything else using a wide variety of technology platforms, for example e-mail, phone, text, FB messenger, Skype, etc


At present there are still some application types that cannot be processed by INZ online, which makes things slower and not possible in some cases. There are currently no processes on applying for variation of travel conditions for visa holders to travel to NZ later. When a process is installed, we will be able to help in these situations. 

As the alert levels are falling we can prepare SMC residency applications to send to INZ now that they are able to receive courier packages again, so this time can still be well spent. These limitations can be managed and the available time used wisely.


Your privacy is taken seriously and all documents and data are stored securely. You do not need to send us sensitive information or passwords and so on. Preparing applications and other work online is as secure as any other way. We offer secure file uploading so you can upload and see your documents if you wish to at anytime. Payments are made through internet banking and using our own systems, so your financial details are not shared anywhere. A well managed online system utilizes highly secure 3rd party systems as well, whcih a generally safer and more secure than physical documents.

Our availability

We are available to work and receive your enquiries 7 days a week. As we don't keep standard Monday to Friday, 9:00~ 5:00 office hours, we can receive enquiries anytime by e-mail, form enquiry, Skype, Wechat or mobile phone. While we may not always be free to talk, we will get back to you as soon as we can, any day of the week. We think this is one of the big advantages of working without the limitations of an office.

How does Covid 19 affect your application?

At present expect delays and of course the border is closed. But if you are alraedy onshore then we can still process an application for you.

if you are presently offshore then everything will depend on how you will be affected by the border restrictions, but if you are planning to come to NZ longer term, to work or study for example, then you still may be able to do this if the border situation allows entry. At present NZ's borders are closed to all non-residents, but how this develops is still unpredictable. When the border reopens you may still need to self-isolate for 2 weeks, but if you go through the correct procedures, after that you should be able to stay and do things in NZ within the usual restrictions. The restrictions are constantly being updated and it pays to check on these before you get started. For example, in the space of writing this advisory the rules had already changed.

Urgent visa applications are still being processed, and though they are a little slower than usual, visas are still being approved if they merit it. If your visa is approved and you are not able to enter NZ because of the border closure, then your entry conditions may be varied to allow a later entry.

Most INZ offices are closed, but this will be temporary. While it may disrupt the flow of applications in specific regions, we are still working on the idea that INZ as a whole will remain operational to some extent at this stage. WE can still submit applications online and get them into the system, which may be the best course of action in some cases.

Official information from INZ on how Covid-19 may affect visas and so on can be found here


Official information

Please only trust information from official sites. In NZ this means Healthline  0800 611 116, the Government Covid 19 website https://covid19.govt.nz/ And INZ's website https://www.immigration.govt.nz/

There is a wide range of incorrect and misinformation, please check that what you hear or read is real, by checking with these official sources first